Crisis

Abnormal or extraordinary event or situation that threatens an organization and requires a strategic, adaptive and time response in order to preserve its viability and integrity. 

Crisis Management Team

A group of individuals functionally responsible for the direction and implementation of the organization’s crisis management capabilities. 

Duty of Care

Moral responsibility or legal requirement of an organization to protect the traveler(s) from hazards and threats. 

Duty to Disclose

An organization’s responsibility to monitor and disclose potential risks to travelers.

Hazard

Source of potential harm. 

Incident

Adverse event(s) that can be, or can lead, to disruption, loss, emergency or crisis. 

Incident Management Team

A group of individuals functionally responsible for planning for the likelihood and management of an incident. 

Off-Duty Time

Time when travelers are not engaged in work activities but remain under general supervisory responsibility of the organization.

Risk

Effect of uncertainty on objectives.

Risk Assessment

Overall process of risk identification, risk analysis and risk evaluation. 

Stakeholder

Person or organization that can affect, be affected by, or perceive themselves to be affected by a decision or activity. 

Standard of Care

A moving target, subject to change as new practices are adopted within an industry. If an organization’s peers have implemented programs to protect staff, it can be held liable for not providing a similar level of care.

Threat

Potential source of danger, harm or other undesirable outcomes. 

Travel Risk

Effect of uncertainty on objectives due to travel. 

Travel Risk Management

Coordinated activities to direct and control an organization with regard to travel risk. 

Traveler

Person(s) undertaking travel.